Terms and Conditions

Please read these Terms and Conditions (“Terms”, “Terms and Conditions”) carefully before using the Sensitive Midwifery Magazine mobile app or the Sensitive Midwifery Academy membership platform (the “Service”) operated by Sister Lilian Centre (“us”, “we”, or “our”).

Your access to and use of the Service is conditioned on your acceptance of and compliance with these Terms. These Terms apply to all visitors, users and others who access or use the Service.

By accessing or using the Service, you agree to be bound by these Terms. If you disagree with any part of the terms then you may not access the Service.

Accounts

When you create an account with us, you must provide us with information that is accurate, complete, and current at all times. Failure to do so constitutes a breach of the Terms, which may result in immediate termination of your account on our Service.

You are responsible for safeguarding the password that you use to access the Service and for any activities or actions under your password, whether your password is with our Service or a third-party service.

You agree not to disclose your password to any third party. You must notify us immediately upon becoming aware of any breach of security or unauthorised use of your account.

Links To Other Websites

Our Service may contain links to third-party websites or services that are not owned or controlled by us.

We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party websites or services. You further acknowledge and agree that we shall not be responsible or liable, directly or indirectly, for any damage or loss caused or alleged to be caused by or in connection with the use of or reliance on any such content, goods or services available on or through any such websites or services.

We strongly advise you to read the terms and conditions and privacy policies of any third-party websites or services that you visit.

Refunds & Cancellations

1. Online Courses & Digital Products

All online courses, webinars, and digital resources offered by us are delivered electronically and provide immediate access to content upon purchase. For this reason, all sales are final, and no refunds, exchanges, or cancellations will be issued once access has been granted. These terms are not applied to the Certified Sensitive Midwife course and the Certified Sensitive Doula course (see below). By purchasing any other digital product, you acknowledge and agree to these terms.

2. Certified Sensitive Midwife & Certified Sensitive Doula Courses

The Certified Sensitive Midwife and Certified Sensitive Doula courses are eligible for a limited refund period. Refund requests must be submitted in writing within 30 days of purchase. Cancellation will take effect immediately upon refund, and access to course content will be terminated immediately.

After 30 days, no refunds will be issued. We reserve the right to decline a refund request if there is evidence of significant course consumption or misuse of the policy.

3. Subscription-Based Memberships

You may cancel your membership at any time. Cancellation will take effect immediately. No partial refunds will be issued. Access to membership content will be terminated immediately.

4. Live Events & Workshops

For in-person events, cancellation requests must be submitted in writing to info@sensitivemidwifery.co.za. Refund eligibility (if applicable) will depend on the specific event terms communicated at the time of booking.

Where recordings or materials are provided as part of the event, these may be considered digital products and are therefore non-refundable.

5. Exceptional Circumstances

Refunds are not typically granted. However, we reserve the right to review exceptional cases at our sole discretion.

Payment Plans

If you choose to pay for a course in monthly instalments, you authorise us to save your card with our payment provider and to charge it automatically each month until all your instalments are paid.

If an instalment fails, you authorise us to charge the same card again for the amount of that missed instalment. We’ll try up to three times within 10 days of the failed payment, and we’ll email you to let you know it failed.

Please keep your card details up to date, and contact us before your payment date if your card has changed or you expect a problem.

If an instalment is still unpaid after these attempts, we’ll contact you to arrange payment. We may suspend your access to the course until your payments are up to date.

You remain responsible for all the instalments on your payment plan, even if you stop taking part in the course, unless you’ve received a refund under our Refunds & Cancellations section.

Subscriptions

When joining a membership package, you authorise us to save your card with our payment provider and to charge it automatically each month until you decide to cancel your membership subscription.

If a subscription payment fails, you authorise us to charge the same card again for the amount of that missed instalment. We’ll try up to three times within 10 days of the failed payment, and we’ll email you to let you know it failed.

Please keep your card details up to date, and contact us before your payment date if your card has changed or you expect a problem.

If the payment is still unpaid after these attempts, we’ll contact you to arrange payment. We may suspend your access to membership materials and other benefits until your payments are up to date.

To cancel your membership, send an email to info@sensitivemidwifery.co.za

Termination

We may terminate or suspend your account and/or access to our Service immediately, without prior notice or liability, for any reason whatsoever, without limitation, if you breach the Terms.

All provisions of the Terms which by their nature should survive termination shall survive termination, including, without limitation, ownership provisions, warranty disclaimers, indemnity and limitations of liability.

Upon termination, your right to use the Service will immediately cease. If you wish to terminate your account, you may simply discontinue using the Service.

Governing Law

These Terms shall be governed and construed in accordance with the laws of South Africa, without regard to its conflict of law provisions.

Our failure to enforce any right or provision of these Terms will not be considered a waiver of those rights. If any provision of these Terms is held to be invalid or unenforceable by a court, the remaining provisions of these Terms will remain in effect. These Terms constitute the entire agreement between us regarding our Service, and supersede and replace any prior agreements we might have had between us regarding the Service.

Changes

We reserve the right, at our sole discretion, to modify or replace these Terms at any time. If a revision is material, we will try to provide at least 30 days notice prior to any new terms taking effect. What constitutes a material change will be determined at our sole discretion.

By continuing to access or use our Service after those revisions become effective, you agree to be bound by the revised terms. If you do not agree to the new terms, please stop using the Service.

Contact Us

If you have any questions about these Terms, please contact us.